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Delivery Information


If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

The shipping method selected is a shipping option advertised on a product detail page.

The order is shipping to eligible addresses.

Order is placed before the "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.

If your order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.

Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

Attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

To inquire about a refund of the shipping fees you paid on this order, contact us and click "An Order I Placed." Select your order, then select the Problem with an order > Shipping or delivery issues > Shipment is late.

About Free Shipping by AEMUZ

Order $25 or more to qualify for FREE Shipping on eligible items.

You receive free shipping if your order includes at least $25 of eligible items. Any item with "FREE Shipping" messaging on the product detail page that is fulfilled and shipped by AEMUZ is eligible and contributes to your free shipping order minimum.

You can get unlimited FREE Two-Day Shipping on eligible items with AEMUZ Prime. No minimum spend is required to qualify.

Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility.

You can ship to a U.S. delivery address in the 50 states only.

You can ship to APO/FPO addresses only when they have a U.S. zip code.

You may find geographic shipping restrictions apply to particular products.

Note: Some items shipped to Alaska and Hawaii may not be eligible for free shipping.

If your order doesn't qualify for free shipping:

Check eligibility. Some sellers that fulfill and ship their own inventory charge shipping fees.

A special product, order, or handling fee may still apply even if your order is $25 or more.

Gift cards receive FREE One-Day shipping, but don't apply to the $25 minimum.

AEMUZ products are shipped separately from AEMUZ products. AEMUZ products have a separate delivery fee and do not apply to the $25 minimum.


Shipping and Delivering large and over-sized items may have certain limitations that may apply to your order.

Safety Related: Certain items may not have the ability to request a customized delivery location due to size or safety considerations. As a result, the carrier may not be able to deliver some items (like safes and whirlpools) through your door. Ultra-heavy items (weighing over 300 lbs.) and items that we cannot fit through the door will be delivered curbside.

PO Box: Scheduled delivery is not available for PO Box delivery. Items may be too large or heavy to fit into a P.O. Box. These items must instead be delivered to a street address.

AEMUZ Lockers: Items may be too large or heavy to fit into. must instead be delivered to a street address.

Government addresses: Scheduled delivery is not available for APO/FPO addresses. In addition, delivery to APO/FPO/DPO, military, and other government addresses may require additional delivery instructions.

Other instances where scheduled delivery is not available: Certain items may not have a scheduled delivery if you’re either in an area that doesn’t support pre-scheduling from the website or the item is in a pre-order state. In addition to the above, scheduled delivery isn’t available for Hawaii, Alaska, or U.S. Territories and Freely Associated States.